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Sr No Sub Category Language
1 Regarding dubious schemes to awareness among the general public about safe and secured investments English
2.1 “Do’s and Don’ts for customers English
2.2 “Do’s and Don’ts for customers Hindi
3 “How To Do” posters on Aadhaar Enabled Payment System (AePS) English
4.1 “How To Do” posters on Unified Payments Interface (UPI) Hindi
4.2 “How To Do” posters on Unified Payments Interface (UPI) Hindi
4.3 “How To Do” posters on Unified Payments Interface (UPI) Hindi
5 Display of information related to Caution about frauds English
6 Phishing E-mails – Customer Awareness English
7 Poster comprising a few common questions relating to KYC norms for opening bank accounts English
8 Fictitious offers of cheap funds from abroad – Awareness Campaign – registering complaints with Cyber Crime Cell / Economic Offences Wing English
9 Do Not give Details of Your Bank Account or Credit/Debit Cards on Email/Phone: RBI Warns Public Again on Phishing Mails/Calls August 1, 2014 English
10 “How To Do” posters on Rupay English
11 “How To Do” posters on Star99Hash English
12 “Do’s and Don’ts” at ATM English

Sr No Sub Category Language
1 Bank’s Commitment to Customers and Micro and Small Enterprises English
2 Integrated Ombudsman Scheme 2021 English
3 Banknotes issued prior to 2005 English
4 Citizen Charter English
5.1 Citizen’s Charter on Currency Exchange facilities English
5.2 Citizen’s Charter on Currency Exchange facilities Tamil
5.3 Citizen’s Charter on Currency Exchange facilities Oriya
5.4 Citizen’s Charter on Currency Exchange facilities Marathi
5.5 Citizen’s Charter on Currency Exchange facilities Malayalam
5.6 Citizen’s Charter on Currency Exchange facilities Konkani
5.7 Citizen’s Charter on Currency Exchange facilities Hindi
5.8 Citizen’s Charter on Currency Exchange facilities Gujarati
5.9 Citizen’s Charter on Currency Exchange facilities Bengali
5.10 Citizen’s Charter on Currency Exchange facilities Assamese
6.1 Code Of Bank’s Commitment To Customers in English English
6.2 Code Of Bank’s Commitment To Customers in Hindi Hindi
6.3 Code Of Bank’s Commitment To Customers in Marathi Marathi
6.4 Code Of Bank’s Commitment To Customers in Malyalam Malyalam
6.5 Code Of Bank’s Commitment To Customers in Tamil Tamil
6.6 Code Of Bank’s Commitment To Customers in Gujarati Gujarati
6.7 Code Of Bank’s Commitment To Customers in Telugu Telugu
7.1 Code Of Bank’s Commitment To Micro and Small Enterprises in English English
7.2 Code Of Bank’s Commitment To Micro and Small Enterprises in Hindi Hindi
7.3 Code Of Bank’s Commitment To Micro and Small Enterprises in Marathi Marathi
7.4 Code Of Bank’s Commitment To Micro and Small Enterprises in Malyalam Malyalam
7.5 Code Of Bank’s Commitment To Micro and Small Enterprises in Tamil Tamil
7.6 Code Of Bank’s Commitment To Micro and Small Enterprises in Gujarati Gujarati
7.7 Code Of Bank’s Commitment To Micro and Small Enterprises in Telugu Telugu
7.8 Code Of Bank’s Commitment To Micro and Small Enterprises in Assamese Assamese
7.9 Code Of Bank’s Commitment To Micro and Small Enterprises in Bengali Bengali
7.10 Code Of Bank’s Commitment To Micro and Small Enterprises in Kannada Kannada
7.11 Code Of Bank’s Commitment To Micro and Small Enterprises in Oriya Oriya
7.12 Code Of Bank’s Commitment To Micro and Small Enterprises in Punjabi Punjabi
7.13 Code Of Bank’s Commitment To Micro and Small Enterprises in Urdu Urdu
8 Customer Compensation Policy English
9 Customer Rights Policy English
10 Deposit Policy English
11 Design and security features of all the bank notes English
12 Fair Practice Code English
13 Notice regarding acknowledgement to be given for counterfeit note English
14 Policy for Grievance Redressal English
15.1 Policy of Collection of Cheque/ Instruments English
15.2 Policy of Collection of Cheque/ Instruments Hindi
16 Policy On Collection Of Dues And Repossession Of Security English
17 Policy on Financing and Rehabilitation to Micro, Small and Medium Enterprises English
18 Policy on Unclaimed Deposit English
19 Policy On Customer Protection English
20 Policy on Doorstep Banking Services English
21 Ombudsman details for resolving grievances under National Pension System (NPS) & Atal Pension Yojana (APY) English

Sr No Sub Category Language
1 Details of Nomination facility English
2 Acceptance of E-tax payment English
3 ATM transaction limit for other Bank’s customers English
4 Notice that Cash has to be deposited only at the cash counter English
5 Notice informing availability of duplicate FD Advice English
6 Frequently Asked Questions on ATMs English
7 Notice on NEFT-Cash transactions upto Rs. 50,000/- for “Non-customers” English
8 Notice of date of monthly Branch Level Customer Service Meeting should be displayed at the branch English
9 Operation of Bank Accounts by Old / Sick / Incapacitated Customers English
10.1 Priority to Senior Citizen and Disabled persons English
10.2 Priority to Senior Citizen and Disabled persons English
11 Time norms for common transactions English
12.1 Uniform template for customers to submit ATM related complaints English
12.2 Uniform template for customers to submit ATM related complaints English

Sr No Sub Category Language
1 Banking Codes and Standards Board of India (BCSBI) – Certificate English
2 Display of Information related to Internet Banking Account details English
3.1 Display informing that stapled note bundles would not be accepted or issued Kashmiri
3.2 Display informing that stapled note bundles would not be accepted or issued Urdu
3.3 Display informing that stapled note bundles would not be accepted or issued Assamese
3.4 Display informing that stapled note bundles would not be accepted or issued Bengali
3.5 Display informing that stapled note bundles would not be accepted or issued Kannada
3.6 Display informing that stapled note bundles would not be accepted or issued Konkani
3.7 Display informing that stapled note bundles would not be accepted or issued Malayalam
3.8 Display informing that stapled note bundles would not be accepted or issued Oriya
3.9 Display informing that stapled note bundles would not be accepted or issued Punjabi
3.10 Display informing that stapled note bundles would not be accepted or issued Tamil
3.11 Display informing that stapled note bundles would not be accepted or issued Marathi
3.12 Display informing that stapled note bundles would not be accepted or issued Gujarati
3.13 Display informing that stapled note bundles would not be accepted or issued Telugu
3.14 Display informing that stapled note bundles would not be accepted or issued English-Hindi
4 Display of Cheque Collection timings English
5 Display of information regarding Local Level Committees set up under the National Trust for the Welfare of Persons with Autism, Cerebral palsy, Mentally Retardation and Multiple Disabilities Act, 1999 English
6 Information about Basic Savings Account English
7 Notice about Locker facility English
8 Notice regarding disabling of Cash Retraction facility English
9 Notice on Prohibiting Alteration/ corrections on cheques presented in clearing through Cheque Truncation System (CTS) English
10 Display of salient features of Policy Collection of Cheque / Instruments English
11 Confirmation / authenticity verification of Bank Guarantee / SBLC English
12 Deposit Insurance and Credit Guarantee Corporation increases the Insurance Coverage for depositors in all insured banks English

Sr No Sub Category Language
1 Key Interest Rates on Deposits English
2 Forex Rates English
3 Complete Schedule of service charges English

Sr No Category Sub Category Source
1 ATM Limits ATM transaction limit for other Bank’s customers English
2 Code of commitment Bank’s Commitment to Customers and Micro and Small Enterprises English
3 Caution Notice Display of Information related to Internet Banking Account details English
4 ATM FAQ's Frequently Asked Questions on ATMs English
5 Frauds caution Display of information related to Caution about frauds English
6 Cash retraction disablement Notice regarding disabling of Cash Retraction facility English
7 Guidelines related to CTS clearing Notice on Prohibiting Alteration/ corrections on cheques presented in clearing through Cheque Truncation System (CTS) English
8 ATM complaints template Uniform template for customers to submit ATM related complaints-Notice on Complaints relating to ATM transactions English
8.1 ATM complaints template Uniform template for customers to submit ATM related complaints-Template for lodging complaints relating to ATM transactions English

Sr No Sub Category Language
1 Framework for Revival and Rehabilitation of Micro, Small and Medium Enterprises  English
2 Poster on RBI -Integrated Ombudsman Scheme English
3 Poster on National – wide Intensive Financial Awareness Campaign English
4 RBI Cautions against Fraud in the name of KYC updation English
5.1 Guidelines on Inoperative Accounts / Unclaimed Deposits in banks. English
5.2 Guidelines on Inoperative Accounts / Unclaimed Deposits in banks. English
6 Press release given by Reserve Bank of India, mentioning the financial strength and stability of the Bank. English
7.1 Depository Services – Display of Customer Grievance Information and updated Active & Drop Branch list English
7.2 Depository Services – Display of Customer Grievance Information and updated Active & Drop Branch list English
7.3 Depository Services – Display of Customer Grievance Information and updated Active & Drop Branch list English
8 Nomination Facility Poster English
9 Pictorial presentation on “Rights of IndusInd Bank Customers” Link

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