1. What is FX Retail via Bharat Connect?

FX Retail via Bharat Connect is a digital platform that enables eligible customers to view exchange rates and initiate foreign exchange transactions through a secure online journey, with fulfillment facilitated by IndusInd Bank.

2. Who can use this service?

Currently, the service is available to Resident Individuals, subject to eligibility criteria and applicable regulatory requirements.

3. What services are available through this platform?

Customers can:

• Reload Forex Cards
• Send Money Abroad (Outward Remittance)

Subject to applicable regulations and documentation requirements.

4. Which currency pairs are currently available?

Currently, transactions are available in the USD/INR currency pair.

5. What is the maximum transaction limit?

Customers can initiate transactions up to 10,000 USD per transaction through the Bharat Connect-enabled journey, subject to applicable regulatory limits and bank verification requirements.

6. How are exchange rates determined?

Exchange rates displayed on the platform are market-linked rates available through the FX-Retail platform at the time of booking. The applicable rate will be confirmed at the time of transaction booking.

7. How can I complete payment for my transaction?

Payments can be made through supported digital payment modes such as UPI and NetBanking, as made available on the platform.

8. Is registration required before booking a transaction?

Yes. Customers are required to complete the registration and verification process before using the service.

9. Will I be required to submit documents?

Yes. Depending on the transaction type, purpose, amount, and regulatory requirements, customers may be required to submit supporting documents and declarations.

10. Are all transactions guaranteed to be processed?

No. All transactions are subject to verification, regulatory checks, document validation, eligibility assessment, and approval by IndusInd Bank. The Bank reserves the right to seek additional information or decline a transaction where required.

11. How can I reload my forex card?

Select the "Reload Forex Card" option, enter the required details, complete payment, and submit any required information for processing.

12. How can I send money abroad?

Select "Send Money Abroad," provide beneficiary and remittance details, complete payment, and submit applicable documentation. Transactions will be processed subject to FEMA and LRS guidelines.

13. Are there any charges associated with the service?

Applicable exchange rate margins, taxes, statutory levies, and other charges, if any, will be communicated during the transaction journey and are subject to change from time to time.

14. How can I track the status of my transaction?

Customers can track the status of their transaction through the Indusforex.indusind.bank.in portal.

15. Is the service secure?

Yes. Transactions are processed through secure banking channels with authentication and verification controls in accordance with applicable banking and regulatory requirements.

16. Which regulations govern these transactions?

Foreign exchange transactions are governed by applicable provisions of:

• Reserve Bank of India (RBI) guidelines
• Foreign Exchange Management Act (FEMA)
• Liberalised Remittance Scheme (LRS), where applicable
• IndusInd Bank policies and compliance requirements

17. Can I cancel or modify a transaction after booking?

Requests for cancellation or modification will be subject to applicable terms, regulatory requirements, operational feasibility, and exchange rate implications, if any.

18. What should I do if I need assistance?

Customers may contact IndusInd Bank Customer Care or visit the nearest branch for support regarding transaction status, documentation, or service-related queries.

19. Can I purchase foreign exchange for any purpose?

Foreign exchange can only be purchased for purposes permitted under applicable RBI and FEMA regulations and subject to submission of required documentation.

20. Can IndusInd Bank request additional documents after booking?

Yes. The Bank may request additional information, declarations, or supporting documents at any stage of processing to comply with regulatory and internal policy requirements.

21. What happens if my transaction fails verification checks?

In such cases, the transaction may be placed on hold, additional information may be sought, or the transaction may be declined in accordance with applicable regulations and Bank policies.