IndusInd Bank Limited Cookie Notice

IndusInd Bank Limited (“Bank”, “we”, “our” or “us”) values your privacy and is committed to safeguarding your personal data. This Cookie Notice explains what cookies are, how we use them, and how you can manage your cookie preferences when interacting with our websites and digital platforms.

This Cookie Notice should be read together with the Privacy Policy.

What Are Cookies? 

Cookies are small data files that a website stores on your browser or device, such as a computer, tablet, or mobile phone, when you visit the website or use our digital platforms. They help the website function properly, remember your preferences, improve navigation, and enhance your browsing experience by ensuring the smooth and secure operation of our digital platforms, improving website performance and user experience, personalizing content and services, and detecting and preventing fraudulent activities.

Cookies can collect limited information about how you use our website, such as device type, browser details, pages visited, time spent, and preferences selected. Where applicable, this information is transmitted securely and used to improve website performance, functionality, and user experience.  

Cookie Categories

1. Strictly Necessary Cookies 
   These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. This includes cookies used for security, fraud prevention, and maintaining the integrity of the website. You can set your browser to block or alert you about these cookies, but some parts of the website will not function properly in absence of these necessary cookies. These cookies are not generally used to collect information for marketing or analytics purposes.
2. Performance Cookies 
   These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the website. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our website and will not be able to monitor its performance.
3. Functional Cookies 
   These cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences, language, or region. They can be set by us or by third-party service providers whose services are used on our website. If you do not allow these cookies, some or all of these services may not function properly. 
4. Marketing Cookies 
   These are persistent, third-party cookies placed to understand your browsing interests, show you relevant advertisements and limit repeat ads. The information collected may be shared with our advertising partners and used to track your visits across other websites, but it does not personally identify you. These cookies are set only with your consent, which you may withdraw or manage anytime through the cookie preference centre. If disabled, the ads you see will be less relevant to your interests.

Cookie Types

In addition to the above categories, cookies can also be classified based on their source and duration. 

1. First-Party Cookies 
   First-party cookies are cookies placed directly by IndusInd Bank’s website or digital platform. These cookies help us operate the website, remember your preferences, support security, and improve your browsing experience.
2. Third-Party Cookies 
   Third-party cookies are cookies placed by approved third-party service providers whose services are used on our website. These can support website functionality, analytics, performance measurement, marketing, or advertising activities.
   Your interaction with the Bank’s website or application can enable trusted third-party service providers, such as analytics or advertising partners, to set cookies. Third-party cookies are governed by the respective third party’s cookie practices, and you can review their cookie or privacy policies for more information. The Bank is not responsible for the privacy practices or content of external third-party websites that are not under the Bank’s control. Users should review the privacy policy of every linked website they choose to visit, and any access or use of such websites is at their own discretion. 
3. Session Cookies 
   Session cookies are temporary cookies that remain on your browser only while you are using the website. These cookies are deleted once you close your browser.
4. Persistent Cookies 
   Persistent cookies remain on your browser or device for a defined period, unless deleted by you. These cookies help remember your preferences or settings for future visits.

How to View Cookie Details:

You can view more details about the cookies used on our website through the More Settings / Cookie Preference Centre.

To view cookie details:

1. Click on More Settings or the floating cookie icon available on the website. 

2. Expand the relevant cookie category, such as:

• Strictly Necessary Cookies 
• Performance Cookies
• Functional Cookies 
• Marketing Cookies

3. Click on Cookie Details to view information such as cookie name, category, purpose, duration, and provider. 

This allows you to review the cookies used on the website and manage your preferences by category.

Managing Your Cookie Preferences 

We block non-essential cookies and trackers until you provide your consent, where applicable. This includes cookies used for analytics, performance measurement, functional enhancements, marketing, advertising, and similar tracking activities. Non-essential cookies, including performance, functional, and marketing cookies, are deployed only after your consent is obtained.

When you visit our website, a cookie banner will be displayed, allowing you to: 

• Accept All Cookies
• Allow Only Necessary Cookies 
• More Settings

You can change or withdraw your consent for non-essential cookies at any time through the Cookie Preference Centre. Strictly necessary cookies cannot be disabled through the Cookie Preference Centre, as they are required for the website to function properly and to provide services requested by you. 

Accepting only necessary cookies can affect certain website features, personalization, analytics, or overall browsing experience when compared with accepting additional cookie categories.

You can also manage your cookie preferences by clicking the floating cookie icon available on the website, where enabled. 

How to Clear Existing Cookies

You can clear existing cookies from your browser settings at any time. The steps can vary depending on the browser you use. Generally, you can go to your browser’s Settings or Privacy and Security section and choose the option to clear cookies, website data, or browsing data. 

Please note that clearing cookies can remove saved preferences, sign you out of websites, or affect certain website functionalities. After clearing cookies, you can be asked to set your cookie preferences again when you revisit our website.

You can refer to your browser’s help or support section for detailed steps on clearing cookies.