Visa Safe Click FAQs

What is Visa Safe Click (VSC)?

VSC is a mobile payment solution from Visa which makes online payments using your Visa card at your favourite ecommerce merchants, safer and more convenient. After you have enrolled on VSC at a particular merchant using your mobile phone, you will be able to make safe and convenient purchase for transactions up to Rs.2000 with just a single click. This solution is available at select ecommerce merchants operating in India and on cards issued by select banks.

2. How do I enroll and use Visa Safe Click?

• You can enroll for VSC on the payment page of a participating ecommerce merchant.
  
• You will find an option to enroll for VSC alongside or below the Visa card selected. If you opt to enroll for VSC, then you will be prompted to enter the onetime password sent to you by your bank to complete the enrollment process.
• After successful validation of the onetime password by your bank, your Visa card will be enrolled into VSC.
• For subsequent transactions upto Rs. 2000 at the select ecommerce merchant, using the same device and Visa card you will not be required to enter a onetime or static password to complete the transaction.

3. Does Visa Safe Click work on all types of mobile devices?
Currently, Visa Safe Click is available only on Android based mobile devices.

4. Is Visa Safe Click safe?
Yes. VSC uses the existing SMS based onetime password validation service of your Visa card by your bank at the time of enrolment. For subsequent transactions up to Rs. 2000, VSC uses state of the art mobile device-based validation and also uses Visa’s advanced security systems to verify the authenticity of each transaction.

5. How do I opt-out of Visa Safe Click?
Please visit the “Manage My Cards” or “Payments” page (or equivalent) of the merchant app where you enrolled/registered for Visa Safe Click. You will be able to see the option to opt out/deregister from VSC displayed next to the card enrolled in Visa Safe Click.

6. I have enrolled/registered for Visa Safe Click, but I am still being prompted to enter a onetime password for a transaction less than Rs. 2000. Why?
Sometimes, for additional security reasons, you might be prompted to enter a onetime password even for transactions up to Rs.2000 on a card that has been enrolled for VSC.

8. I have recently renewed/reissued/replaced my card. Do I need to enroll for VSC once again?
Yes. If you have a new/reissued/replacement card, you will need to enroll/register for VSC again at your favourite merchants.

9. I have an add-on or supplementary card attached to my primary Visa card. If I have enrolled the primary card into VSC, do I need to enroll the add-on or supplementary card separately into VSC?
If you wish to enjoy the VSC functionality on your add-on or supplementary card, you will need to separately register/enroll that card into VSC.

10. I enrolled/registered for the Visa Safe Click using my mobile, but I am unable to experience the same seamless experience using my other devices. Why?
Your Visa Safe Click enrollment/registration is specific to a particular combination of device, merchant app and card. If you wish to change your device or experience VSC at a different merchant app or using a different Visa card then you will have to enroll/register separately.

11. Whom should I contact if I have a question about a purchase I made with using Visa Safe Click?

• If you have concerns about a promotion, coupon, discount, charge, delivery of or issues related to a purchase, the status of a refund, or any customer solution issues with the merchant, please contact the concerned merchant.
• If you have an issue that has not been resolved by the merchant and would like to escalate a concern about a charge or refund, contact the issuer of your card by calling the customer solution number on the back of the card that was used for making the purchase using Visa Safe Click.