IndusForex General Terms and Conditions

• Purpose of transaction does not involve, and is not designed / intended or will result in any contravention or evasion of the provisions of the applicable law (including Foreign Exchange Management Act or of any rule, regulation, notification, direction or order) in force from time to time.
• An Order will be booked for every underlying Foreign Exchange transaction. Customers should ensure all the necessary documents (Non IBL Account holders) should be uploaded and necessary payment should be completed within 24 hours of the said transaction. Non completion of any one of the actionable by the customer within 24 hours and/or if the customer has not submitted documents and taken delivery of Foreign Exchange will lead to cancellation of Orders booked by the Bank without any prior notice. Any cancellation so carried out will be basis the Bank’s Card Rate (Available in www.indusind.bank.in) and the applicable swap, loss will be recovered by the Bank from the amount being paid as part of transaction completion.
• Name as per PAN Number should match with the Customer Name, failing which transaction is bound to be cancelled.
• Name as per Aadhaar should match with the Customer Name, failing which transaction is bound to be cancelled.
• Any refund arising out of cancellation of the transaction will be processed in 7 Working days.
• Any refund arising out of failure of transaction will be processed in 5 working days.
• Negative match arising out of AML (Anti-Money Laundering) / OFAC (The Office of Foreign Assets Control) checks will lead to cancellation of transaction.
• In addition to all liens upon, and rights of set-off against the monies, securities or other property of the Customer given to the Bank by applicable law, the Bank shall have a lien upon and a right of set off against, all monies, securities and other property of the Customer now or hereafter in the possession of or on deposit with the Bank whether held in a general or special account or deposit, or for safe keeping or otherwise; and every such lien and right of set-off may be exercised without demand upon or notice to the relevant Customer.
• In the event if there is any negative balance in your card including but not limited due to error in merchant settlements, regulatory fees levied by authorized entity etc, Bank shall be authorized to recover and set-off the balance by debiting, without any prior written consent, from :
  • other currency wallet(s) with positive balance value of the same card;
  • any other Forex card(s)/IndusInd Credit Card(s) mapped to you; and/or
  • by debiting any of your savings, current or any other bank account(s) maintained by you with our Bank from time to time.
• For the old single currency cards (Prefix 4545) that are unused and inactive, a quarterly BIN migration charges of INR 1000 plus GST will be levied from the date of last transaction
• For cards that are unused or inactive for a period for 18 months and above, there would be quarterly charge of INR 250 plus GST payable by the Customer to the Bank
• IndusInd Bank reserves the right to onboard different channel partners from where the retail forex transactions can be sourced, some of which are - Authorized Dealers (AD II), in-house online platform - IndusForex, Bajaj Finserv Direct Limited (BFDL), Paytm, etc.
• OUR RIGHT TO REFUSE, SUSPEND OR CANCEL OF TRANSCATIONS.
  a. We may refuse any Transaction Request, Payment Request or Transaction at any time for any reason (or cancel it where relevant). Notwithstanding this, we set out here some examples of when that may occur.
  b. We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions where we believe that the Service is being used, whether by you or the Recipient, in furtherance of illegal, fraudulent or prohibited activities.
  c. We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions from certain Senders or to certain Payees, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by any government authorities and Reserve Bank Of India (RBI), if we are required to do so by law, or where we have reason to believe processing the Transaction Requests would violate anti-money laundering or counter-terrorism financing laws and regulations. We may refuse to process a Transaction funded from certain Payment Instruments where we have reason to believe the security of the Payment Instrument has been compromised or where we suspect the unauthorised or fraudulent use of the Payment Instrument.
  d. We may, in our absolute discretion, refuse or cancel Transaction Requests, Payment Requests or Transactions if: IndusInd Bank is unable to verify your identity and beneficiary identity.
  e. We may, in our absolute discretion, refuse or cancel Transaction, In the event of cancellation any refund will be calculated at the current prevailing exchange rate on the date when you receive the refund which may cause a foreign exchange loss due to the foreign currency fluctuation.

Terms and Conditions – Uber offer on Purchase of Forex Card through IndusForex.Indusind.com website

• Offer valid for new forex card orders only.
• Card load value should be equivalent or higher than Rs. 49,000.
• If multiple currencies are loaded in one order, total load value will be considered and should be equal to or greater than Rs. 49,000.
• Voucher redemption details will be shared with the customer by mail/SMS after order authorization.
• This voucher entitles you to get voucher/s upto Rs.1000 to be redeemed on ride on Uber Mobile app.
• Cabs will be provided subject to availability.
• This Gift Card, issued by Qwikcilver Solutions Pvt Ltd and is useable at Uber.
• Please follow these steps to redeem the Gift Card in the Uber app:
  a. Go to the payment section in the Uber app
  b. Tap "Add Payment Method" and select "Gift Card"
  c. Enter your gift code
  d. You can now see Uber credits added to your account
  
• Once a gift card is added to an Uber account, it can't be transferred. You can't reload a gift card but you can add as many gift cards as you like with each upto a maximum of Rs 10,000.
• This Cab voucher cannot be treated as a cash equivalent under any circumstances or interpretation and the vendor shall under no circumstance exchange the voucher for cash.
• Valid for a period of 30 days from the date of activation and shall expire if not availed within the validity period.
• Gift cards can only be added through the Uber app; Gift cards are redeemable only on Uber app.
• Gift cards are available within India in cities where Uber is available.
• Uber Gift Cards can also be redeemed partially, as many times as the user wishes to until its balance is consumed or the Gift Card expires, whichever is earlier.
• Some in-store and corporate offers may not be valid on this card.
• Uber Gift Cards cannot be returned/refunded.
• This Gift Card can be redeemed when setting up a new Uber account. Also redeemable on an existing account by applying the code noted on the card to that account.
• The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request the gift card may be revalidated after due verification and may be subject to additional terms and conditions.
• In case you face any issues with Uber, please reach out to Uber support via help.uber.com, or under the help section of the app.
• User flow for loading Gift Card value into Uber's User Account: Every holder of Gift Cards shall be required to insert the claim code of the Gift Card into their Uber User Account as a prerequisite to the redemption of the Gift Cards. This will entitle such holders to redeem the value of such claim code against services on the Uber app/website.
• Uber shall honor and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms above.
• For Dispute and Liability, Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
• IndusInd Bank Ltd reserve the right to change the terms and conditions of this scheme, including extending, withdrawing, or discontinuing the same without notice, without assigning any reason, at their sole discretion and without any liability.
• IndusInd Bank Ltd shall not be liable in any manner for any cost or expense incurred for the purpose of redemption of the Voucher.
• IndusInd Bank Ltd will have no legal and financial liability on unclaimed offers, incentives, vouchers, etc. beyond the applicable period of the promotional offer.
• IndusInd Bank Ltd does not endorse the quality of any of the products or services being offered. Any complaints or queries pertaining to the same would have to be taken up directly with Pine Labs Pvt. Ltd.
• This Gift Card is Issued by Pine Labs Pvt. Ltd. under brand name "Qwikcilver" and is usable at Uber. For full terms and conditions and customer service, visit : https://www.qwikcilver.com/terms-and-conditions/uber/
• IndusInd Bank shall not be, in anyway, responsible if an E-Voucher is lost, stolen or misused
• Vouchers or E-Vouchers are handled by third parties and IndusInd Bank doesn’t hold any responsibility for these vouchers.
• Issuance of Forex Cards shall be at the sole discretion of IndusInd Banks and is subject to internal Processing
• IndusInd Bank reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend/amend/cancel this Offer with or without any reason
• IndusInd Bank has the sole discretion to change, suspend or modify the Offer or these terms and conditions at any time without prior notice, at its sole discretion
• Nothing contained in these terms and conditions, nor the running of this Offer to which they apply, shall be construed as an obligation on IndusInd Bank to continue the Offer up to, on or after the time the Offer Period ends
• Notwithstanding anything contained herein, the Bank reserves the right to modify, withdraw or cancel the Program, at any time at its absolute discretion without prior notice or without having to give a reason thereof and without compensation whatsoever.
• Customers participating in this Program shall be deemed to have read, understood and accepted these terms and conditions.

Further, the Bank reserves the right to reject any claim in the event of irregularity, discrepancy, or dispute and that its decision shall be final, conclusive and binding.