Care Health Insurance’s Good-Health Program

As a privileged IndusInd Platninum Premium Card customer, you get the following benefits in the Good-Health Program:

• Accidental hospitalization cover of Rs. 1,00,000
• Dengue hospitalization cover of Rs. 25,000
• 3 Apollo Pharmacy Vouchers  
• 1 Health Checkup
• 1 Diet Consultancy
• Doctor on Call
• Discount Connect

Please refer to the below for further terms and conditions:
1. Hospitalization Cover (Dengue Hospitalization and Accidental Hospitalization)

• Both the covers would be provided according to the plan the customer has opted for
• In case for claim of Accidental Hospitalization it will only be Reimbursement.
• In case of a claim, customer/family member/Finance institution to contact CARE HEALTH INSURANCE (CHIL) customer care at 1860-500-4488/ 1800-102-6655 / 1800-102-4488 (Toll Free) OR .
• CARE HEALTH INSURANCE (CHIL) will inform the list of documents required to process the claim. An indicative list of documents is given below. CARE HEALTH INSURANCE (CHIL) may ask for further documentation as might be required for purpose of adjudication of claim.
  • Duly completed and signed claim form, in original.
  • Original discharge/ death summary from the Hospital (if applicable)
  • Doctors certificate in case of diagnosis of critical illness
  • Diagnostic Reports confirming the diagnosis of critical illness
  • Certificate from the attending Medical Practitioner of the Insured Person confirming Insured Name, date of occurrence and medical details.
• After receipt of required complete set of documents and claim investigation (if need be); CARE HEALTH INSURANCE (CHIL) will process the claim request.
• In case of death of Insured Person in Group Secure claim amount will be given to the Nominee ( Spouse/Children in case Minor Appointee details are required/Parents). At the time of death, CARE HEALTH INSURANCE (CHIL) will collect Nominee details.
• Claims Processing TAT
  • 15 days for fixed benefit claims from date of receipt of completed documents

2. Doctor on Call – Care Health Insurance is offering its IndusInd Bank member free doctor on call service to get instant advice from general physician. Refer below terms and conditions.

• Logon to www.careinsurance.com
• Click on Doctor on call and insert your contact details.
• SMS Confirmation will be received.
• Customer receives a call from doctor within 15 minutes.
• This package can be availed with in the Package’s expiry period.
• One can also avail doctor on call service by calling to Care Health Insurance toll free number at 1800-102-6655 / 1800-102-4488/1860-500-4488
• This Package cannot be encashed.

3. Diet Consultation - Care Health Insurance is offering its IndusInd Bank member free diet consultation voucher to get health and fitness goals from an expert dietician over the phone. Refer below terms and conditions.

• Logon to www.careinsurance.com.
• Click on Diet Consultation and provide your number for appointment.
• This Package is to be availed within the package’s validity period.
• All appointment requests should be given before the validity period and utilized before the package’s expiry date.
• Appointments with dietician will be available from Mon-Sat (09:30 AM -6:00 PM).
• After tele-counselling session, you will start receiving program SMS(s) & customized diet plan e-mail within 24 hours & newsletter within 5 working days.
• The tele-counselling session given by the dietician is solely on the basis of the information provided by you.
• Care Health Insurance or its dietician shall not be responsible in any case whatsoever.
• In case, you want to obtain the detailed information on any subject, we recommend you to contact your own physician.
• This package cannot be encashed.
• Please ensure to provide the coupon number to the customer service executive before availing the consultation.

4. Health Checkup-

• Visit https:// www.careinsurance.com and login using credentials. You can alternatively call us on 1800-102-6655 / 1800-102-4488 and schedule an appointment.
• Confirmation mail and SMS will be received for the appointment.
• Home visit will be done for the health checkup.
• Provide coupon along with copy of Govt Id  proof to the medical service provider.
• As a Care Health Insurance partner member you pay nothing to avail basic health checkup.
• This Package can be availed with in the package’s validity period.
• Please ensure the coupon is handed over to the medical provider before availing the treatment.
• This package cannot be encashed.

5. Pharmacy – Care is offering its IndusInd Bank customers pre- paid pharmacy benefit of upto INR 250. We have a wide range of pharmacy network spread across PAN India. Kindly Visit https://my.careinsurance.com/goodhealth  and check the pharmacy network.

• Present the prepaid coupon at the pharmacy desk to avail the medicine upto the mentioned value
• The coupon can be redeemed against pharmacy items only. No FMCG or other items besides pharmacy can be purchased with the coupon.
• Return and exchange of the goods is not allowed.
• Free home delivery service will be available as per the following terms.
• Prescription to be shown at the time of delivery of medicine
• Minimum order value Rs.200
• Home delivery will be applicable in radius of 5 km and between 10 am- 6 pm
• No two offers can be clubbed together
• This voucher is acceptable on at Apollo Retail pharmacy outlets and not acceptable on Hospital Based pharmacies.
• The voucher is valid for a single transaction only.
• Care Health Insurance and Apollo Pharmacy reserve the right to modify or close the offer without prior information.
• The voucher cannot be clubbed with any other offer or discount.
• The voucher holder is entitled for free medicine purchase and cannot be encashed.
• Exchange against medicines is not allowed.
• If medicine purchases are not done for less than the value of the voucher than the balance amount shall stand forfeited.
• Toiletries, cosmetics and FMCG products cannot be purchased through the package.
• Fulfilment of orders is subject to availability of product at the time of processing the order.
• Care Health Insurance holds no responsibility, direct or indirect, for any damage, loss, or health problems that may arise from the use of any products offered by the pharmacy.
• Care health has associated with Apollo Pharmacy for providing the given services.
• Please ensure the coupon is handed over to the provider before availing the service.
• For more details, Call Toll free 1800-102-6655 / 1800-102-4488 or visit our website.

6. Discount Connect – The terms and conditions will be applicable as per Discount voucher T&Cs downloaded for Specific service/center/doctors/pharmacy.