With heavy-duty traffic habitually on the menu for Indian drivers, snaking queues at toll plazas is always an additional headache, not to mention a waste of time as well.<\/p>\n\n\n\n
To curb this problem, the Government has introduced FASTag<\/strong> \u2013 an RFID-powered tag \u2013 to make the toll plaza experience a less cumbersome affair. All you need to do is stick the tag onto your windscreen, drive through the toll booth, and you\u2019re done! The scanner installed at the plaza will detect the tag and automatically deduct the toll fee from your bank account. Sounds convenient, right?<\/p>\n\n\n\n With that said, the system is relatively new and hence prone to some errors and setbacks. Therefore, it\u2019s best to be aware of the challenges you can face when you use FASTag<\/strong>. Here are some of the common ones.<\/p>\n\n\n\n Since the card is affixed to your windscreen, it can be easily misplaced, damaged or stolen. This is a common challenge faced by a lot of FASTag<\/strong><\/a> users. If this happens to be the case with your IndusInd Bank-issued tag, lodge a complaint immediately regarding the missing tag. It\u2019s best to do this as soon as possible, as someone might misuse your lost or stolen tag.<\/p>\n\n\n\n On the other hand, if your tag is damaged in any way, just return it to us, and we\u2019ll issue you a fresh one.<\/p>\n\n\n\n It\u2019s possible for the toll fee to be deducted twice from your account. Mostly, this happens due to a technical glitch.<\/p>\n\n\n\n If you face such an issue with an IndusInd Bank-issued FASTag<\/strong>, just reach out to us through our customer care or apply for double-deduction reimbursement through our customer portal. It\u2019s best that you inform us within 15 days of the transaction irregularity, as after that, our system will deem the relevant transaction error-free. <\/p>\n\n\n\n Another major issue faced by FASTag <\/strong>users is that the tag stops working. In such cases, the RFID scanner might not detect your tag. As a result, you may have to pay using cash. However, if the scanner in the toll plaza isn\u2019t working, you get a free trip.<\/p>\n\n\n\n If you fail to maintain adequate balance in your FASTag<\/strong> wallet, your account will be blacklisted. If you pass through a toll with a blacklisted tag, your transaction will be declined, and you\u2019ll have to pay by cash. Therefore, always ensure that your account has sufficient balance so that you can travel worry-free.<\/p>\n\n\n\n With all that said, the benefits of using FASTag<\/strong> far outweigh the challenges. For starters, you don\u2019t have to fend for change, nor do you have to wait in long lines. Plus, you can also recharge it digitally without any hassles. The best part? Once you get the tag issued, it\u2019s valid for five years!<\/p>\n\n\n\nStolen, Lost, or Damaged Tags<\/strong><\/h2>\n\n\n\n
Double-Deduction<\/strong><\/h2>\n\n\n\n
Possible Technical Glitches<\/strong><\/h2>\n\n\n\n
Blacklisted FASTag<\/strong><\/h2>\n\n\n\n
To Sum Up<\/strong><\/h2>\n\n\n\n